The events of 2020 have highlighted the need for businesses to enter the digital landscape. According to a CEO outlook report by KPMG, 40% of Singapore CEOs acknowledge that starting a journey in digital transformation and exploring digital business models have accelerated the growth of their companies. Other companies who are increasingly aware of the need to begin their digital journey can leverage government initiatives to improve their internal processes.
Initially, we should understand which part of the business is required to digitise. Not all business process and workflow are suitable for digitisation, a balance between going digital and human interaction input should be achieved.
Once all of the requirements are analysed, we can identify the exact data points that we would need to digitise.
Within each datapoint, there will be touchpoints that require a connection between different systems
We can start the digitalisation process by process. The connection to drive Business Process Model & Notation (BPMN) to gain control and make the transformation smoother
After gaining control of the digitalisation, we can explore automation solutions. This would be the end goal of the journey.